Searching Orders by WTS Number Now Available | 1 June 2015
Last week, our web developer completed work to make it easier for you to search for your orders.
New orders are automatically assigned a 6-digit Order Number. Once WTS staff breaks the order into separate citations, individual requests are assigned a 5-digit request number, what we call the "WTS number." Previously, only order numbers can be searched, which could be frustrating because one order could contain many citations.
Clients can now search their order histories to locate a specific request. Just go to your Order History and click "View WTS Request History." You'll then get a search box to search for a specific request number.
Remember: you can see the status of your request, estimated delivery time, and download the article PDF, if it's available, from your Order History.