Issue 3
October 2003
The Newsletter of Wisconsin TechSearch
 

A Short History of WTS

Paying by Credit Card?

Staff Profile: Rebekah Turner

Student Employees are Indispensable

WTS at SLA and AALL 2004

Link to MadCat on Web Pages

We Want to Hear From You!

 

...We're Decreasing Our Turnaround Times?

This September, WTS hired more student employees in an effort to get materials to you faster. You should notice that nearly all on-campus articles* are emailed to you within 48 hours, even if you didn't specify a need by date.

*requests that are off-campus, have citation problems, or are not on the shelf will take longer.

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Newsletter designed and edited by Rachel Watters

Last Update: January 21, 2004

 

A Short History of WTS
and the State Technical Services Act of 1965

Lenny Black, Director of Wisconsin TechSearch, was recently at the Wisconsin Historical Society working on a literature search when he came across the 1965 Congressional Hearings on H.R. 3420, the bill that created Wisconsin TechSearch.

Wisconsin TechSearch was created under the State Technical Services Act of 1965 (15 USC 37). The bill was conceived to "promote economic growth by supporting state and regional centers to place the findings of science usefully in the hands of American enterprise." It allowed the federal government to give seed money to universities and other research centers to create services that would speed the development and spread of new technology.

Originally named the Information Services Division (ISD) of the University of Wisconsin-Madison Engineering Library, the program's name was changed to Wisconsin TechSearch in the late 1980s.

WTS has grown steadily over the years. In 1975, our staff consisted of two professional librarians, a part time clerk, and two runners (both named Scott). Today WTS employs four full-time librarians, two full-time office managers, two part-time financial and copyright specialists, and 22 student workers.


Paying by Credit Card?

Did you know that WTS accepts Visa and Mastercard? Any time you want to pay by credit card, just call us at 608-262-5917 (our web forms are not secure, so please don't enter your credit card information there). You have two options when you pay by credit card: we can either charge your credit card one time or we can store your credit card information in our database and autmatically pay your invoices each month.

When you call, we'll need the following information: 1) type of credit card (Visa or Mastercard); 2) credit card number; 3) expiration date; 4) the ID from the back of the card (usually 3 or 4 digits); and 5) the zip code of the credit card's billing address.

WTS bills our clients monthly, so your credit card will only be charged once a month. If you want us to automatically pay your invoice each month, you will be sent a credit card receipt and an invoice stamped 'paid.' You'll never have to contact us.

Please call or email us if you have any questions about this service.


Staff Profile: Rebekah Turner

The most recognizable voice in our office belongs to Rebekah Turner, our senior office manager. Rebekah has been a fixture at WTS since 1996, when she was hired as a student runner. She became office manager in 1997 and has served in that capacity ever since.

Not only is she the front-line troubleshooter, answering clients' email and phone questions, she also manages our office by ordering supplies and maintaining equipment, logging and searching requests, and providing work direction for our student employees.

Rebekah enjoys medieval and Renaissance recreation, especially madrigals. She has traveled throughout Brazil and London and hopes to see Italy someday. She likes science fiction and good romance novels and is currently reading Garrison Keillor's Lake Wobegon Days and Absolutely, Positively by Jayne Ann Krentz.


Student Employees are Indispensable

WTS employs 22 UW-Madison students who run to campus libraries to photocopy articles and retrieve books, search the library catalog, scan and email articles, ship books, and request articles from off-campus suppliers through OCLC. Our students work nearly 300 hours a week to make our office run like a well-oiled machine.

So who are these students, these pillars of WTS? They are sophomores and graduate students, theater majors and accounting majors, musicians and artists. They're originally from Chicago, New York, Minnesota, Iowa, and Wisconsin. Some of our students have only worked for us a few months, while some have been with WTS for 3 or 4 years. Zach, a grad student studying Landscape Architecture, plans to join the Peace Corps in January. Hannah, who's from New York City, has acted in off-Broadway productions and previously worked as a receptionist in a Japanese hair salon. One of Lisa's hobbies is sleeping, Nate enjoys silkscreening, and Laura likes to avoid homework. Several play the guitar and Julia plays the cello. Most students work 10-15 hours a week for WTS and generally seem to enjoy working here. Nick says, "It's the coolest."

WTS is incredibly proud of the excellent work our students do day after day. Without them, we wouldn't get much done and we certainly wouldn't have as much fun!


WTS at SLA and AALL 2004

WTS has already reserved its exhibit booths for the Special Library Association and American Association of Law Libraries 2004 conferences. Librarians Karen Wagner and Rachel Watters will be at SLA in Nashville, June 5-8 and Assistant Director Carolyn Tweten will be at AALL in Boston, July 10-14. We look forward to seeing you there!


Link to MadCat on Home Page

For your convenience, we've added a link to the UW-Madison library catalog, MadCat, on our home page and document delivery request form. If you like, you can search UW-Madison's holdings before you send us your request. But as always, there's no need to check the catalog first.


We Want to Hear From You!

WTS constantly strives to improve service to our clients. So we want to hear from you--what do you like about our service, what you think we need to improve, et cetera. Feel free to drop us an email or give us a call. Let us know how we're doing!