New
Invoices Save Paper
and Postage
Beginning
April 30, WTS will no longer send two full copies of your monthly
invoice to you. We will send one copy of the full, itemized
invoice and one summary sheet. The summary sheet will only contain
remittance information and the total invoice charge. Please
return the summary copy to the Bursar's Office with your remittance
and keep the itemized invoice for your records.
Electronic
Invoicing a New Option
for Clients
WTS
now offers clients the option of receiving an electronic copy
of their monthly invoice.
Upon
request, you can receive a Microsoft Excel version of your invoice.
It will contain the same information as the official itemized
print invoice, but you will be able to sort it by reference
number, requestor, or any other field you wish. You can also
create subtotals for any category you choose.
We
will still send you a print copy of your invoice in the mail,
but we will email the electronic copy to you immediately after
we process the invoices. Thus, you could receive the electronic
invoice a few days earlier than the print copy.
Please
contact us at 608-262-5917 or wts@engr.wisc.edu
if you'd like to receive this service.
New
Web Pages Coming Soon
WTS
will redesign its web request form this summer to make our clients'
lives a little easier. Clients will no longer have to enter
their address information every time they make a request, and
because WTS staff won't have to physically cut and paste each
request when it is submitted in a list anymore, requests will
be processed faster. Clients will be able to track their requests
on the web site, enter credit card information securely, and
save a list of reference numbers so they don't have to be rekeyed.
These
web enhancements will be available in July or August. More information
will be in the July TechSearcher.
How
We Do What We Do
WTS received nearly 36,000 requests in 2002. If trends continue,
that number will be close to 42,000 in 2003. In the face of
all this work, WTS works hard to ensure that every request is
delivered to the client quickly and reliably. Thanks to our
hard working student employees and staff and our efforts to
use cutting-edge technology, we can offer quality service while
request volume increases by leaps and bounds.
WTS
employs about 20 University of Wisconsin students to work approximately
50 hours each day. We teach all of our students the basics of
good document delivery service--how to make a clean photocopy,
how to retrieve items efficiently, and how to process requests
in the office with a minimum of staff intervention. All of our
student employees are trained to obtain items from the more
than 20 libraries scattered across 2 miles of the UW-Madison
campus, so we can call on any of them to retrieve a SUPER RUSH
on a moment's notice. They are all cross-trained and their schedules
are flexible, which allows WTS to ebb and flow with the volume
and nature of a day's workload.
Our
office managers keep everything running smoothly by directing
the students' work, training, and solving problems. Professional
staff verify and obtain particularly tricky requests and help
out when the workload demands extra hands.
2003
should be a banner year for WTS. We will continue to provide
great service and strive to make it even better.
Where We're Exhibiting
